As a first-time BillEase customer, you might find the how’s and why’s a little bit overwhelming. After all, this might be your first time using an installment service. Perhaps you’re used to a different loaning process.
No worries, we’re here to help! If you need help in applying to BillEase, here’s a step-by-step guide that’ll help. But if you need help navigating our availment process here are a few important and helpful reminders for a first-time BillEase customer.
YOUR CONTACT DETAILS SHOULD MATCH
One of the first things you need to do when applying for BillEase is to register an email address and a contact number. These will be our primary channels of communication with you regarding updates, your due dates, and even promotions!
But here’s an important reminder: your contact details in both your BillEase and Lazada accounts should match. Why? Because in actuality, the process of sending funds to your Lazada Wallet is a collaborative effort between Lazada and BillEase. In this collaboration, we will need to make sure that we are dealing with the same account, and the easiest way to confirm that is to check for the same contact details per customer.
Besides, it also helps us prevent any instances of fraud or identity theft that may pose as a threat not just to your overall user experience but also to your data privacy as well!
Side Note: What happens if your contacts don’t match? Will you be able to request for a top-up?
The short answer is yes, you will still be able to request a Lazada Wallet Top-Up even if your contacts don’t match.
HOWEVER.
You will also not be able to receive the said top-up. As mentioned earlier, Both BillEase and Lazada need to make sure that the same person owns both accounts. If unable to confirm this, Lazada will not be able to credit the funds to your account and you won’t be able to use it.
DOUBLE CHECK YOUR AVAILMENT METHOD
For some customers, the only way to withdraw their BillEase credit limit is via Lazada Wallet. But for a small group of our customers, they can also withdraw their cash limits via the new BillEase Cash Loan feature.
If you’re one of those who can avail their cash limits via our cash loan feature, it’s best to double check your default availment method before finalizing your availment! The default method is always Lazada Wallet, so you will have to change your setting to Cash Loan whenever you want to avail the feature.
ALL FUND DISBURSALS ARE AS GOOD AS CASH
If you make a mistake in selecting your preferred availment method, will you be able to edit or cancel your loan? Do Lazada Wallet/Cash Loan funds expire?
The simple answer to these questions is… no.
Our fund disbursals, whether via Lazada Wallet or Cash Disbursals are considered as good as cash. Meaning, once they’ve been requested, we can no longer take them back. This is why we always remind customers to double check their account details and availment methods before signing your contract!
And speaking of contracts…
READ AND UNDERSTAND OUR TERMS AND CONDITIONS BEFORE SIGNING YOUR CONTRACT
This should go without saying, really. As a responsible first-time BillEase customer, it falls to you to read and understand our terms of conditions before signing your contract. After all, once you’ve signed your contract, all your settings become finalized.
But don’t worry, we made it easy for you to do just that with our clear, concise, and easy-to-understand contract. You won’t find complicated financial terms and mumbo-jumbo here. BillEase is all about accessibility and transparency.
In our contracts, we break down your payment schedule, amount due, corresponding penalties for late payments (not that we encourage you to be late – remember that serving your installment faithfully can help you increase your credit limit!), and other relevant information.
Signing your contract means you have read and understood these terms and conditions, so make sure you actually do!
FIRST-TIME BILLEASE CUSTOMER? WHEN IN DOUBT, CONTACT US
Our lines are always open to entertain questions, clarifications, comments, or even suggestions! Our friendly customer service team will gladly guide you through our processes and answer any questions you may have. So go on, contact us!